The satisfaction of our clients and service partners is our top priority

"Having worked extensively with FM Essentials on the Medibank 720 Bourke Street Project, Montlaur recommended their engagement to assist the Australian Nursing & Midwifery Foundation’s (ANMF) develop the FM strategy for their new owner occupied ‘A Grade’ development at 535 Elizabeth Street.

FM Essentials has been integral to the project in reviewing the building’s design from a strategic FM perspective together with developing targeted FM objectives and an integrated FM Strategy for the operation of both the base building and tenancies. Their expertise and enthusiasm has been invaluable in up-skilling the client’s FM team and will go long way up to ensuring the site is operated more effectively and efficiently for the life of the development".

Project Manager, Montlaur

"I… introduced FM Essentials to Australian Unity to provide expert comment on the concept design for both the tenancy space and base building areas for their proposed new headquarters, with a focus on “operations”.

Following a short period of engagement with key stakeholders they identified a number of operational challenges associated with access and security, logistics, safety, staff amenity spaces, and waste management which became the basis of a design brief revision submitted to the Developer.

It is anticipated that FM Essentials’ assistance will help to improve the quality of the base building services offering and bring both operating costs and service level benefits to the client.

I would have no hesitation in utilising their skill sets as a technical advisor in the field of facilities management and building operations for future client opportunities".

Project Director, APP

"It is my pleasure to endorse FM Essentials’ nomination. We have worked alongside FM Essentials on several projects including Westpac (150 Collins St).

FM Essentials has a thorough understanding of the many facets of the FM industry and how they interconnect. Their team has exceptional stakeholder management skills in collaborating with clients, suppliers and contractors in seeing a “big picture” approach to achieving the best possible outcome. Their wide knowledge and attention to detail allow them to identify and navigate obstacles effectively. 

FM Essentials is currently developing workplace management tools, which will be of significant benefit to clients and concierge service providers alike.

Their team is enthusiastic, highly professional and well respected in the industry, and can be relied upon to bring top quality project outcomes which enhance end user experiences".

CEO, First Contact

"As the Workplace Delivery Program Manager for Westpac on their 150 Collins Street, Melbourne and Barangaroo, Sydney projects I worked closely with the FM Essentials Team.

Both of these projects involved the building and fit out of new ABW premises to house approx. 7500 Westpac staff. In both instances FM Essentials were tasked with getting a new complex FM model operational within extremely tight timeframes, requiring them to design and build it from the ground up. Their consultants were able to apply strategic planning while at the same time rolling their sleeves up and getting things done in a timely manner to meet our requirements. Each Team member was well presented, courteous and highly professional, they brought experience and learning’s from previous ABW projects, and this enabled them to provide a high quality overall service.  

I would have no problems in recommending them to other organisations and I look forward to working with them again in the future".

Workplace Delivery Program Manager, Westpac

"FM Essentials has been providing a range of specialist services for Westpac Group Property during the past 2 years. Initially engaged to deliver the first of Westpac’s new agile environments – Melbourne Head Office. Subsequently they have been pivotal in providing strategic improvements to the Sydney corporate portfolio. Including writing service briefs and specifications, and an FM Operations Manual, geared to drive more effective service delivery and operational excellence from the national FM service provider.

Most recently they began working on Westpac’s new global headquarters at Barangaroo (International Tower Sydney) tasked with strategic readiness and transitioning. Always professional, always reliable, always an eye on the big picture, they have become highly valued members of the Group Property team and Westpac Group".

National Operations Manager, Group Property

"...the Medibank Tender document was very clear, precise and easy to respond to. We have responded to many different tenders in the past and believe this document to be the best we have come across. We would happily recommend FM Essentials in the future".

Managing Directors, Bayleaf

"The FM Essentials team has been excellent. They knew what our business needed and have delivered in stages to ensure we got up and running with the minimum of disruption. The FM Essentials team is always willing to spend time with us".

Property, Melbourne Grammar School

"FM Essentials is continually stretching the boundaries through their innovation and industry knowledge..."

Managing Director, TCM Solutions

"With the application of innovative approaches to asset and maintenance management, business support services, and workspace management, they were able to generate both short and longer- term cost benefits to our client. They were able to significantly improve service levels across all areas of Group Property".

Project Manager, Montlaur

"FM Essentials were initially challenged with developing a Facilities Management Strategy for the Thrive Project, with the specific remit of supporting our new way of working in an Activity Based Working environment.

They not only developed an integrated, fully shared services model for the new national headquarters, but identified opportunities for improvements, and potential cost savings to facilities management services across the national portfolio… Their solutions were practical and innovative..."

Physical Stream Lead, Medibank

"FM Essentials were appointed based upon the excellent reputation of their consultants and did a fantastic job of mobilising the organisation’s new Melbourne headquarters at 150 Collins Street. This included the development of a suite of strategic documents, the project management of site readiness, and the transition of services supporting the new agile (activity based) working model to business as usual FM Operations and Workplace management. Their team was highly experienced, professional, and a pleasure to work with".

Corporate Services Manager, Melbourne

Henkell Brothers

"Henkell Brothers Investment Managers are owner managers of a property investment portfolio comprising some 36 assets ranging from large semi industrial, bulky goods, commercial office and retail investments… Our association with fmXpert dates back to 1998. We have a heavy reliance on fmXpert for all our estate, financial and facilities management functions. The utilisation of fmXpert across all of our asset management disciplines is a decision that to this day continues to pay huge dividends. It has allowed us to fine tune our business functions, greatly improve data input and accuracy, in addition to customised reports specific to our organisational needs. The technical support provided is of the highest standard, with enquiries answered and resolved promptly by skilled personnel who understand every aspect of our needs".

Henkell Brothers

Melbourne Grammar School

"They have been excellent, they knew what our business needed and have delivered fmXpert in stages to ensure we got up and running with the minimum of disruption. Their training program was easy to understand and enjoyable. The FM Essentials team is willing to spend time with us to ensure we fully understand how to use the system and provide regular updates and training..."

Melbourne Grammar

Vasey RSL Care

"fmXpert is is a great product, it gives our operation the ability to control our work orders and maintain our assets and equipment to the standards we want. It is user friendly and set out in a logical way and I recommend it as a CMMS".

Vasey RSL Care

Carey Grammar

"Carey has been working with FM Essentials since 2014 to manage property assets and day to day operation of our maintenance section… fmXpert has become an invaluable tool which has streamlined our facility management processes enabling greater efficiencies and better reporting. We are constantly working with the helpful staff to progressively increase our use of the product functionality. The team are very helpful and prompt with day to day support and are regularly making software updates based on feedback we have provided. I would have no hesitation in recommending the product..."

Carey Grammar


"We now have nearly 70,000 jobs and over 2,00 sites and companies setup in fmXpert which everyone in our office can access and use at the same time, pending security levels, and thanks to Bruce and his gang we currently store over 28,000 digital forms, and growing, which our clients can access via the web".

TCM Solutions