Services

The provision of FM & Workplace operations services is fundamental to supporting your business and your people – but does your approach help you achieve your vision?

YOUR NEEDS: FM and maintenance requirements are becoming increasingly complex and now encompasses everything from cleaning and maintenance to regulatory compliance, from to contracts and procurement to staff and customer “experience”, from technology and capital projects to social responsibility – and you need to be better informed and better protected.

OUR SOLUTION: Our complete building and facility management services include:

  • Recommendation on how to improve the performance, safety, and utilisation of assets
  • The latest essential safety measures and building compliance requirements
  • Budgeting, scheduling, asset data analysis and reporting
  • Procurement and management of maintenance contractors
  • The best approach to rectifying defects and driving performance

This is achieved through a combination of strategic maintenance planning, the use of the latest technology, adroit contractor management, and a strong focus on customer care.

  • Maintenance Management
  • Essential Safety Measures Compliance Management
  • Work Order Management
  • Contractor Management
  • Auditing Services (Asset, Condition, Compliance)

"The Assisi Centre was able to provide all relevant compliance documentation to the Aged Care Accreditation Agency in 2016… Our maintenance and facility management services have improved exponentially with the engagement of FM Essentials."

Project Manager, Assisi Aged Care

Services

Does your organisation’s approach to assets and maintenance management align with industry best practice and regulatory compliance, and is this done in a cost-effective manner?

YOUR NEEDS: If a building is not performing to its specifications (e.g. heating/cooling/air quality) this can have a major impact upon your organisation’s business. The impacts of poor building performance potentially include reduced business productivity, reduced staff retention, brand damage and negative customer perceptions – all of which are costing you money.

OUR SOLUTION: Our facilities management services include all aspects of:

  • Programmed Preventative Maintenance (Scheduled Maintenance) (Planned Maintenance)
  • Corrective Maintenance (including Make-Safe)
  • Reactive Maintenance (Defects Maintenance)

And encompassing aspects of:

  • Essential Safety Measures
  • Work Order Management
  • Contractor Management
  • Customer Service Centre/Helpdesk
  • Reporting and Data Management

Our holistic maintenance management solution enables you to achieve your facility management goals; such as improved quality, greater value for money, social and environmental responsibility, and peace of mind resultant from third party certification for regulatory compliance.

KEY BENEFITS: Include (but are not limited to):

  • Improved satisfaction – staff, clients, customers
  • Optimised operating costs over the life of an asset
  • Ensure full compliance with regulations
  • Improved building performance

"FM Essentials have done an excellent job since taking over as Base Building Manager for our new headquarters... and have been working closely with the Builder to ensure regulatory compliance is achieved throughout DLP and that there is minimal disruption to the tenants."

Support Services Manager, Australian Nurses and Midwifery Federation

Essential safety measures are the fire, life safety and health items installed or constructed in a building to ensure adequate levels of fire safety and protection from other health risks over the life of the building – are your compliant with all relevant regulations?

YOUR NEEDS: As a building owner you are required to ensure that all essential safety measures (ESMs) are maintained, tested, inspected, and documented in accordance with all relevant acts, codes, legislation, regulations, standards, and manufacturer's specifications, and that they are performing at the same level and standard as when it was commissioned fulfils its intended purpose.

There can be serious legal and financial penalties to you if your essential safety measures are not maintained to the required standards, and especially if the systems and infrastructure fail to protect the occupants, neighbours, or the public in the event of an incident.

OUR SOLUTION: Our essential safety measures auditors have the experience, knowledge, qualifications and systems to ensure you meet all aspects of your essential safety measures building compliance and can undertake inspections and auditing services to comply with each state and territory’s building regulations. These reports are presented through our unique online system, fmXpert, allowing you to access all your information in real time, and ensures you are always informed of your property’s compliance to all relevant regulations, including AS1851.

Essential safety measures services including (but not limited to):

  • Passive and Active Fire Inspections
  • Egress Inspections
  • Safety Measures Logbooks
  • Provision of the Annual Essential Safety Measures Reports (AESMR)
  • Development of ESM Manuals
  • Annual Witness Testing (integrated fire services)

KEY BENEFITS: Include (but are not limited to):

  • Ensure full compliance with regulations
  • Safeguard the occupants of your facilities
  • Avoid serious legal and financial penalties
  • Improved building performance

"We now have nearly 70,000 jobs and over 200 sites setup in through FM Essentials… They are continually stretching the boundaries through their innovation and industry knowledge..."

Managing Director, TCM Solutions

In addition to the basic principles of effective workflow, does your service request process allow you to tag a defect to a specific asset, to provide a complete maintenance history?

YOUR NEEDS: Your staff need to be able log service request as efficiently as possible, in order to minimise disruption, and ensure defects can be rectified expediently. Stakeholders also need be better informed throughout the process, e.g. access to job status and due date.

OUR SOLUTION: The FM Essentials team will:

  • Create, track and manage each of the work orders on your behalf
  • Reduce your workload in terms of the day-to-day management of contractors
  • Provide trend analysis which can be used budgetary planning

And ensure that:

  • All your maintenance obligations are met in timely and cost-effective manner
  • Each work order can be tagged to a specific asset to provide a complete maintenance history
  • Each work order is progressed in accordance with agreed Priorities/SLAs
  • Stakeholders are kept up to date via status reports and automated notifications
  • The work order workflow process is tailored to meet the needs of each client

KEY BENEFITS: Include (but are not limited to):

  • Ensure all work orders are completed on time and budget
  • Streamline workflow – quoting, approval, and work issues
  • End-to-end process covering all stages through to financial completion
  • Superior quality facility management services

"Their expertise and enthusiasm have been invaluable in up-skilling the client's FM team and will go long way up to ensuring the site is operated more effectively and efficiently..."

Senior Project Manager, Montlaur

Do you have procedures in place to safeguard maintenance contactors undertaking works, and to protect building occupants, assets and systems – and how robust is this process?

YOUR NEEDS: You have legal and moral responsibility to provide a safe and secure environment not only for staff, customers, and clients, but also the trade technicians providing services at your site. Your contractor management obligations are fundamentally concerned with safety, access, quality, the avoidance of damage to the physical environment, and the mitigation of risk.

OUR SOLUTION: Our adroit approach to contractor management encompasses:

  • Procurement services (specifications and service agreements)
  • Onboarding/Training (police and working with children checks, insurance)
  • Access and Security
  • Health and Safety (e.g. SWMSs, permit to work)
  • Invoicing/Administration
  • Innovation and Best Practice

Recent innovations in our contractor management services include the introduction of a QR Code solution, compatible with any smartphone. This technology also allows contractors to undertake onsite reporting and provides live data, which reduces administration post attendance.

KEY BENEFITS: Include (but are not limited to):

  • Ensure adherence to all health and safety requirements
  • Ensures that clients are charged based upon "actual" time on site
  • Management of secure line protocols
  • Superior quality facility management services

"FM Essentials' assistance will help to improve the quality of the base building services offering… I would have no hesitation in utilising their skill sets as a technical advisor in the field of facilities management and building operations for future client opportunities."

Project Director, APP

Are you aware of your regulatory obligations in the management of essentials safety measures and the potential ramifications in the event of a serious breach – lives could be at risk!

YOUR NEEDS: You cannot manage and maintain assets and equipment without an accurate understanding of what was installed, when, and where, and your regulatory obligations including testing, inspections, and statutory documentation, the manufacturer’s specifications and the intended performance parameters as defined during commissioning. The condition and compliance of assets and equipment requires ongoing assessment to measure performance and efficiency.

OUR SOLUTION: FM Essentials provide in-house auditing services, comprising:

  • Asset Audits – the development of accurate Asset Registers (asset name, type, system, location, installation date, maintenance policy, etc.)
  • Condition Audits – Identifying condition, defects, priority ratings, rectification, and costing, including the development of annual rectification strategies and capital works plans
  • Essential Safety Measures (ESM) Audits – performed by building assessors and experienced auditors to determine non-compliances and associated defects

KEY BENEFITS: Include (but are not limited to):

  • Improved building performance
  • Ensure compliance with regulations
  • Safeguard the occupants of your facilities
  • Application of whole of life planning – risk/capital works

"FM Essentials has a thorough understanding of the many facets of the FM industry and how they interconnect… Their team is enthusiastic, highly professional and well respected in the industry, and can be relied upon to bring top quality project outcomes…"

CEO, First Contact

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