Consulting

The provision of FM & Workplace operations services is fundamental to supporting your business and your people – but does your approach help you achieve your vision?

YOUR NEEDS: As we approach the third decade of the 21st Century, the term "FM & Workplace Operations" becomes increasingly complex and now encompasses everything from cleaning and maintenance to regulatory compliance, from to contracts and procurement to staff and customer “experience”, from technology and capital projects to social responsibility – and you need to be better informed and more strategic in your approach.

OUR SOLUTION: FM Essentials are recognised as market leaders in innovation and the delivery of facility management and workplace operations solutions, and have developed FM strategies, policies, asset management plans, workplace operations scope, standard operating procedures, and an array of related documents for clients. Our expertise encompasses “workplaces of the future”, organisational transformation, and the optimisation of performance and spend.

Our consulting services include:

  • FM Operations Design Reviews
  • Strategy and Planning – Strategies, Plans, Plans, Scopes, Briefs
  • Specifications and Procurement
  • Site Mobilisation (Readiness)
  • Service Optimisation (Operational Excellence)

"Always professional, always reliable, always an eye on the big picture, they have become highly valued members of Group Property".

National Operations Manager, Westpac

Consulting

Want to drive improvements to service level, optimise operating costs, and mitigate risks in the delivery of FM services at your new building?

OUR SOLUTION/KEY BENEFITS: Include (but are not limited to):

  • Identify issues regarding accessibility, usability, maintainability, safety, and management
  • Ensure the design aligns with your requirements and objectives
  • Opportunity to optimise design by identifying and eliminating risks
  • Save $000’s in operating costs (direct/ outgoings) over the life of the building
  • Eliminate the need for costly retrospective design changes

"FM Essentials has been integral to the project in reviewing the building’s design from a strategic FM perspective… and will go long way up to ensuring the site is operated more effectively and efficiently for the life of the development.".

Senior Project Manager, Montlaur (now CBRE)

Does your organisation have a clearly defined strategy which provides an overarching framework for the management and operation of your facilities?

OUR SOLUTION/KEY BENEFITS: Include (but are not limited to):

  • Customised strategy which meets your objectives/unique needs
  • Encompasses objectives, scope, service level, regulations, performance, etc.
  • Clearly defines roles and responsibilities (RACI)
  • Align FM & Workplace operations with your corporate strategy, culture and values
  • Ensure the level of service aligns with expectations and requirements
  • Improve building performance, plus staff and guest "experience"
  • Clarification of roles and responsibilities, and program of delivery

"FM Essentials developed an integrated, fully shared services model for the new national headquarters… Their solutions were practical and innovative."

Physical Stream Lead, Medibank

Do you have documents which detail your organisation’s unique operational requirements and enable you to better manage your service contracts?

OUR SOLUTION/KEY BENEFITS: Include (but are not limited to):

  • Tailored to assist you in the procurement of FM & Workplace services
  • Encompasses objectives, scope, service level, regulations, performance, etc.
  • Optimise procurement outcomes – scope, quality, cost, and risk
  • Ensure the level of service aligns with your expectations and requirements
  • Improve building performance, plus staff and guest "experience"
  • Clearly defined performance management framework

The aim is to provide both parties with a robust statement of outcomes which can inform the Service Agreement – and be applied to all aspects of day-to-day service delivery.

"Always professional, always reliable, always an eye on the big picture, they have become highly valued members of the Group Property team."

National Operations Manager, Westpac

Do you have a plan and experienced resources to “bring your new facility to life” and ensure it is fully operational in readiness for when you move in?

OUR SOLUTION/KEY BENEFITS: Include (but are not limited to):

  • Development of a Mobilisation Plan – activities, program, dependencies, budget, risks
  • Bringing your building to life and deliver ongoing quality and cost benefits
  • All activities are completed safely, effectively and efficiently, and within budget
  • Improve building performance, plus staff and guest “experience” from Day 1
  • Transition of asset data and completion documents to key stakeholders

The aim is to ensure the facility is prepared safely and effectively in readiness for the Day 1 experience, and that the necessary tools and information are available to those who need them.

"FM Essentials were appointed based upon the excellent reputation of their consultants and did a fantastic job of mobilising the organisation’s new Melbourne headquarters…"

Corporate Services Manager, Westpac

Does your existing FM & Workplace operations solution meet your evolving needs, mitigate risks, and represent value for money?

OUR SOLUTION/KEY BENEFITS: Include (but are not limited to):

  • Improved satisfaction – staff, clients, customers
  • Improved productivity leading to reduced costs
  • Ensuring the right people are in the right place, at the right time
  • Eliminate inefficiencies, over/under delivery and operating risk

Your existing services are measured against industry benchmarks, contracts and leases, regulations, and your own unique requirements, to form a Gap Analysis – the principal outcome is an Optimisation Plan which provides clear direction for driving improvements.

"With the application of innovative approaches… They were able to generate cost benefits and significantly improve service levels across all areas of Group Property".

Senior Project Manager, Montlaur (now CBRE)

Do you want to know more?

Contact Us