24/7 Customer Care Centre

Improve the performance, safety, and utilisation of your assets, equipment, and properties

Support Service

24/7 support service

Contractors Management

Performance management of your maintenance contractors

Facility Management

Superior quality facility management services

24/7 Customer Care Centre

Our Customer Care Centre is located within the head office and is operated by skilled professionals focused upon providing high quality customer services to our clients. The Customer Care Centre is the vital conduit between our team of experts, clients, and contractors, its purpose being to facilitate Work Orders and all aspects of our facility management services by:

  • Providing a 24/7 support service
  • Making sound decisions based on our client’s needs and agreed service levels
  • Being conscious of the unique requirements of our different clients
  • Providing peace of mind through excellent customer service and ongoing communication
  • Ensuring Work Orders are handled with integrity and transparency
  • Developing good working relationships with client representatives
  • Allocating Work Orders and communicating with contractors
  • Monitoring Work Order status and implementing actions to resolve issues
  • Expert technical advice and support from experienced facility management professionals

We pride ourselves on offering clients:

Our innovative facility management services and systems and highly skilled resources uniquely position us in helping clients to realise cost benefits and deliver genuine value for money outcomes.

FM Essentials draws upon its significant experience across the full spectrum of facility management services to provide clients with fully integrated, superior quality solutions.

FM Essentials provides clients with tailored facility management solutions, including the customisation of our facility and asset management software and the ability to offer a broad range of facility and property services, driving short, medium and long-term benefits.

Our strategic approach to facility management services is geared to achieve the most ecologically sustainable outcomes aligned with each client’s property strategies and broader business plan.

FM Essentials are market leaders in innovation and the delivery of industry best practice facility and property service solutions, sharing our extensive knowledge of facility management services.

Do you want to know more?

Contact Us